LogoSikkim Tours & Hotels

Terms & Conditions

Terms & Conditions

Please review our booking, payment, and refund policies before confirming your trip.

  • All tour packages, services, and prices are applicable to Indian nationals only unless explicitly mentioned otherwise.
  • A booking is considered confirmed only after receipt of the prescribed advance payment. The balance amount must be paid as per the payment schedule communicated by the Company. Failure to do so may result in cancellation without liability.
  • All prices are subject to change due to fuel price fluctuations, taxes, hotel availability, or government regulations. Any increase in cost after booking shall be borne by the Client.
  • Valid government-issued photo identification (Passport / Voter ID / Driving License) is mandatory for all travelers. Aadhaar Card may not be accepted in restricted areas. Required permits are subject to approval by local authorities and weather conditions.
  • Hotel check-in and check-out times are governed by hotel policy. In case of non-availability of the confirmed hotel, the Company reserves the right to provide an alternative hotel of similar category without prior notice.
  • Vehicles are provided on a point-to-point basis only and not on disposal. Air-conditioning may not function in hilly terrain or when vehicles are stationary, as per safety norms.
  • Sightseeing and itinerary are subject to weather, road conditions, permits, and local authority restrictions. The Company shall not be liable for sightseeing missed due to reasons beyond its control.
  • Cancellation charges shall apply as per the Company’s cancellation policy. No refunds shall be granted for no-shows, early departures, unused services, or curtailed trips.
  • The Company shall not be responsible for delays, alterations, or cancellations caused by natural calamities, landslides, political disturbances, strikes, accidents, roadblocks, weather conditions, or any circumstances beyond reasonable control.
  • The Company shall not be liable for any loss, injury, illness, accident, theft, or death of any person during the tour. Clients are responsible for their personal belongings at all times.
  • It is presumed that all travelers are medically fit to undertake the tour. Any pre-existing medical conditions must be disclosed prior to booking.
  • The Company reserves the right to amend, modify, or cancel any service or booking for operational or safety reasons without prior notice.
  • All email, WhatsApp, and written communications shall form an integral part of this agreement once the booking is confirmed.
  • Any disputes arising out of this agreement shall be subject to the exclusive jurisdiction of courts at the Company’s registered business location.

Payment & Booking Policy

For booking of any package, you have to pay a minimum amount of 30% in our current account only as mentioned below. The remaining amount must be paid at the time of check-in at the hotel on the first day of your trip.

Bank Account Details:

Account Holder: SIKKIM TOURS

Account Number: 50200103429671

IFSC: HDFC0000849

Branch: COOCH - BEHAR

Account Type: CURRENT

UPI/VPA: 9474835302@hdfcbank

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Cancellation & Refund Policy

All cancellations or amendments to confirmed travel arrangements must be communicated to the Company in writing (via email or WhatsApp). Cancellation requests will be accepted only during official working hours, i.e., 10:00 AM to 7:00 PM, Monday to Saturday.

The following cancellation charges shall apply:

  • More than 28 days prior to arrival at destination:
    Deduction of advance/deposit amount only.
  • Between 15 to 28 days prior to arrival at destination:
    75% of the total holiday cost shall be charged.
  • 14 days or less prior to arrival at destination:
    100% of the total holiday cost shall be charged.

In case of super peak season or special hotel bookings, a separate cancellation policy may apply. The applicable policy will be communicated at the time of booking.

If a trip is cancelled or amended after commencement, any refund will be strictly limited and subject to the amount recoverable from service providers such as hotels, transporters, or other vendors.

No refund shall be provided in cases of no-show, roadblocks, accidents, natural calamities, weather conditions, or any situation beyond the control of the Company.

Refund requests will be acknowledged and processed promptly. If no response is received within one business day, customers are advised to contact us at 9474835302. The Company shall not be responsible for delays or failures in communication due to email or message delivery issues.

All approved refunds will be processed to the customer’s bank account only and may take 7–14 business days to reflect. No refunds will be made in cash under any circumstances.